Insurance & Claims Officer

Role Overview

To manage all cargo insurance operations efficiently, ensuring that all shipments are adequately insured, financial records are accurately reconciled, and insurance claims are processed in a timely manner. The role acts as a key coordination point between Logistics, Finance, and insurance providers to minimize risk and ensure compliance with contractual and financial obligations.

Duties and responsibilities

· Manage cargo insurance requests through the designated insurance platform.

· Issue, review, and verify insurance certificates and policies for all shipments.

· Ensure all shipments are properly ensured in line with contracts and Incoterms.

· Maintain daily communication with local and international insurance providers.

· Follow up on pending insurance requests, amendments, and required documentation.

· Coordinate with logistics and costing teams to ensure accurate shipment details.

· Support and manage cargo insurance claims (damage/loss cases).

· Prepare and submit claim documentation (B/L, invoices, survey reports, etc.).

· Follow up with insurers until claims are settled.

· Perform periodic financial reconciliation with internal Finance and insurer’s Finance teams.

· Monitor and manage insurance credit limits and utilization.

· Ensure alignment between issued policies and invoiced premiums.

· Prepare periodic reports (insured shipments, claims status, credit utilization).

· Identify, report, and escalate risks, discrepancies, or gaps proactively.

About Morouj

Morouj is one of Sudan’s largest agribusinesses, founded in 2005. We manage the full agricultural lifecycle — from cultivation and sourcing of premium crops (e.g., seeds, legumes, gum arabic) to processing (ISO/HACCP certified), packaging, and global export logistics. Our diversified product portfolio includes tomato paste, lentils, rice, milk powder, and gum arabic, which serve both the local market and overseas partners. With 1,000–5,000 employees and annual revenues exceeding $100 million, Morouj stands as a stable and innovative leader in food and beverage manufacturing.

Ideal Candidate Profile

· Bachelor’s degree in accounting, Finance, Business Administration, or related field. An accounting/Finance background is strongly preferred.

· 2–4 years of experience in finance, insurance, or logistics-related roles.

· Experience in cargo/marine insurance or trade operations is an advantage.

· Basic knowledge of cargo/marine insurance principles.

· Understanding of Incoterms and international trade processes.

· Strong proficiency in Microsoft Excel (reconciliation, reporting).

· Familiarity with insurance platforms/systems is a plus.

Competencies Skills

· Strong analytical and reconciliation skills

· High attention to detail and accuracy

· Effective communication skills (written and verbal)

· Ability to coordinate across multiple departments

· Problem-solving and critical thinking

· Risk awareness and proactive issue

Why Join Morouj?

• Be part of a dynamic and growing FMCG company with a strong presence across local and export markets. • Play a key role in ensuring efficient product flow from sourcing to distribution in a fast-paced environment. • Contribute to a purpose-driven organization focused on food quality, community empowerment, and sustainable growth. • Work within a resilient and stable organization with a proven ability to operate and grow in challenging environments.

How to Apply Submit your CV to: careers@morouj.com Include “Insurance & Claims Officer” in the email subject line.

Morouj Commodities is an equal opportunity employer. We welcome qualified applicants from all backgrounds.